Stellenticket Berliner Hochschule für Technik

Join our team as a key player in IT Support at Dive! You'll work closely with our Information Security Officer and colleagues to ensure smooth operations and friendly technical assistance. Your role is all about making IT simple and seamless, helping us stay productive and secure. Bring your curiosity and enthusiasm to Dive, where you'll gain hands-on experience and play a vital part in our IT success story.

Your Responsibilities

• You provide technical support to end-users and troubleshooting hardware and software related issues.
• You manage and resolve IT support tickets to ensure smooth operations for our team.
• You handle day-to-day IT operations, including the ordering and receiving of IT-related equipment.
• You support IT related onboarding and off-boarding processes.
• You help develop and maintain documentation for IT processes and procedures.
• You manage and patch IT devices.

Must-have:

• Enrolled at a university for at least one more year
• Available 16-20 hours per week to support us
• Good communication and interpersonal skills, capable of effectively engaging with stakeholders at all levels
• Fluent in English, both written and spoken. German skills are a plus

Nice-to-have:

• Background and experience in an IT support role
• Previous experience in automating IT processes and basic programming skills
• Technical proficiency in troubleshooting Windows, Mac, and Linux operating systems, as well as various hardware and software and cloud applications
• Familiarity with Microsoft Applications, Azure, Intune and Entra ID or similar technologies is an advantage

• We provide space for your personal growth and the opportunity to actively shape our company’s development
• Our approach involves meeting each other with mutual respect and embracing flat hierarchies
• We are backed by VC investors who believe in a significant market opportunity just like we do - closing a recent funding round
• At Dive, transparency is key: From communication among colleagues to career models and compensation structures
• Work at our office near Alexanderplatz in Berlin Mitte with a 360 ° panorama view from the 19th floor
• Be part of an extremely motivated team and participate in regular team events (Offsites, celebrations etc.)
• Enjoy diverse benefits a mobility or fitness budget, free drinks & food, etc.

We welcome and encourage applications from individuals of all backgrounds, ages, and cultural diversity.
If you want to become an essential part of our development, please apply with your resume. An additional cover letter is not required. We aim for the whole process to take no longer than 2 weeks. If you have any questions, feel free to contact Ssepiedeh; you can reach her best via email at career career@dive-solutions.de.